Privacy Policy

Little Brother Appliance Services ("we", "our", "us") respects your privacy. This policy explains what personal information we collect through this website and our service, how we use it, how Google Ads cookies work on this site, and the choices you have.

1. Information we collect

When you contact us through the website, by phone, by WhatsApp or by email, we collect only the information you provide voluntarily. This usually includes:

• Your name
• Your mobile number
• Your email address (if provided)
• Your service address or locality in Chennai
• Details about the appliance and the problem you are reporting

We also automatically collect limited technical data when you visit this website, such as your browser type, device type, pages visited, and approximate location (city level) — this is collected via Google Analytics and Google Ads cookies described below.

2. How we use your information

• To respond to your service enquiry and book a technician visit
• To call or message you about scheduling, quotes and follow-up
• To send service-related reminders, if you opt in
• To improve our service quality based on feedback
• To measure the effectiveness of our Google Ads campaigns and website performance

3. Cookies and Google Ads

This website uses cookies, including cookies set by Google, to serve and measure our advertisements. Specifically:

• Google Ads (Google LLC): We run ads on Google Search. Google may use cookies to show our ads to people who have visited our website (remarketing) and to measure conversions when a visitor contacts us after clicking an ad. This is governed by Google's Privacy Policy.
• Google Analytics: We use Google Analytics to understand how visitors use our website (pages viewed, time spent, traffic sources). This data is aggregated and does not personally identify you.
• Essential cookies: Small cookies required for the website's basic functionality (e.g. navigation state).

4. Sharing your information

We do not sell, rent or trade your personal information to any third party. Your details are shared only with:

• The technician assigned to your job
• Google (for Ads and Analytics purposes only — as described above)
• Law enforcement or courts, if required by a valid legal process

5. Data storage and security

Customer details are stored securely and accessed only by authorised staff. We retain your information only as long as needed to provide service and meet legal obligations (typically up to 24 months from the last service), after which it is deleted on request.

6. Your rights

You can request to access, correct or delete your personal information at any time by emailing us at service@littlebrother.co.in or calling +91 90038 11006. We will respond within 7 working days.

7. Children

Our service is intended for adults (18 years and above). We do not knowingly collect information from anyone under 18.

8. Third-party links

This website may contain links to third-party sites (e.g. Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above. Continued use of this website after any changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, contact us at service@littlebrother.co.in or +91 90038 11006.