Refund & Cancellation Policy

We want every customer to have a fair and transparent experience. This policy explains how cancellations, refunds and warranty re-services work for our appliance repair services.

Quick reference summary

Situation	Outcome
Cancel before technician is dispatched	No charge
Cancel after technician arrives (no repair done)	Visit charge of ₹299 is payable
Proceed with repair (visit charge waived)	No refund needed — visit charge is ₹0
Same fault returns within 30 days	Free re-service (no refund)
Repair attempted but same fault not resolved	Labour refunded; parts refunded only if unused
Approved refund processing time	7–10 business days

1. Cancelling a booking

• You may cancel a booking at any time before the technician is dispatched — no cancellation fee applies.
• If you cancel after the technician has already arrived at your address, the diagnosis visit charge (₹299 or as quoted) is payable to cover travel and time.
• To cancel, call or WhatsApp us on +91 90038 11006 as early as possible.
• No advance payment is taken at booking, so no monetary refund is needed for pre-dispatch cancellations.

2. Visit charge

The diagnosis visit charge is waived (deducted from the total repair bill) when you proceed with the repair through us. If you decide not to proceed after diagnosis, the visit charge is non-refundable — it covers the technician's time, travel and diagnostic work.

3. Refund for unsuccessful repairs

If we complete a repair, collect payment, and the same fault is not fully resolved, we will:

• Re-attempt the repair at no cost within the 30-day warranty period, or
• Refund the labour charges paid, if a successful repair is not possible after a second attempt.

Refund of spare parts cost applies only if the part is still unused and in resaleable condition. Parts that have been installed and removed cannot be refunded.

4. Warranty re-service (30-day warranty)

If the same fault recurs within 30 days of the original repair date, we will re-service it at no charge. To claim, contact us with your original invoice number and date. This warranty does not cover:

• A different or unrelated fault
• Damage caused by misuse, power surge, flooding, pests or tampering by another party
• Appliances modified or worked on by another technician after our repair

5. How to raise a refund request

1. Contact us within the warranty period by calling or WhatsApp on +91 90038 11006, or email service@littlebrother.co.in.
2. Share your invoice number and describe the issue.
3. We will assess the claim and confirm approval within 2 business days.
4. Approved refunds are processed within 7–10 business days.

6. Refund methods

• Refunds are returned via the same payment method used (UPI, bank transfer or cash).
• For bank or UPI refunds, you may be asked to confirm your account or UPI details.
• Cash refunds are made in person or via a technician on the next visit.

7. Disputes and escalation

If you are dissatisfied with any service charge or resolution, please contact us first at +91 90038 11006 or service@littlebrother.co.in. We aim to resolve all complaints within 7 working days.

If the issue remains unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 (India). Your statutory consumer rights are not affected by this policy.

8. Changes to this policy

We may revise this policy from time to time. The latest version will always be available on this page. Changes do not apply retroactively to services already completed.