Terms & Conditions

These Terms govern your use of the Little Brother Appliance Services website and our repair services. By contacting us or booking a service, you agree to these Terms.

1. About us

Little Brother Appliance Services is an independent third-party appliance repair business based in Chennai, Tamil Nadu, India. We are not an authorised service centre, partner, agent or representative of any appliance brand or manufacturer. All brand names mentioned are for identification purposes only.

2. Services

We provide home doorstep repair and maintenance for refrigerators and washing machines across Chennai. Service is available Monday to Saturday, 8 AM to 5 PM. Acceptance of any specific repair job is at our discretion, based on the appliance, problem and availability of parts.

3. Booking and visit charges

• A diagnosis visit charge of ₹299 (or as quoted at the time of booking) is payable when our technician inspects your appliance.
• This visit charge is waived if you proceed with the repair through us on the same visit.
• If you decide not to proceed with the repair after diagnosis, only the visit charge is payable.
• Bookings can be made via phone call or WhatsApp — no advance payment is required to book.

4. Quotes and approval

After diagnosis, the technician will share a fixed quote for parts and labour before any work begins. Repair work commences only after you approve the quote, either verbally, in writing or via WhatsApp. By approving, you authorise us to carry out the work. No additional charges will be added after your approval without a fresh quote and your consent.

5. Payment

Payment is due upon completion of the service. We accept:

• Cash
• UPI (GPay, PhonePe, Paytm and other UPI apps)
• Bank transfer (NEFT/IMPS)

A receipt or invoice will be provided for every completed service. Keep this safely — it is required for any warranty claims.

6. Spare parts

We use original manufacturer or OEM-grade spare parts. Where original parts are not available, we will inform you and offer suitable alternatives before proceeding. Replaced parts come with their applicable manufacturer warranty, which will be mentioned on your invoice.

7. Service warranty

We provide a 30-day warranty against the recurrence of the same fault that was repaired. If the same problem returns within 30 days, we will re-service the appliance free of charge. The warranty does not cover:

• Different or unrelated faults
• Damage caused by misuse, power surges, water damage, pest damage or fire
• Appliances opened or worked on by any other technician after our repair
• Normal wear and tear of consumable parts

To claim warranty service, call or WhatsApp us with your original invoice number.

8. Customer responsibilities

• Provide safe, reasonable access to the appliance and work area
• Ensure adequate power supply is available during the service
• Disclose any prior repairs, modifications or known damage before service begins
• Make payment as per the agreed and approved quote
• Retain your invoice for warranty purposes

9. Limitation of liability

While we take all reasonable professional care, Little Brother Appliance Services is not liable for indirect, incidental or consequential losses arising from appliance breakdown or repair, including food spoilage, missed laundry, or business interruption. Our maximum liability in connection with any service is limited to the amount paid for that particular service.

10. Right to refuse

We reserve the right to decline any job that is unsafe, technically not feasible, or beyond economical repair, and will inform you of this and recommend alternatives where possible.

11. Consumer rights

Nothing in these Terms limits your statutory rights under the Consumer Protection Act, 2019 (India). If a dispute cannot be resolved directly with us, you may approach the relevant Consumer Disputes Redressal Commission.

12. Governing law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

13. Changes to terms

We may update these Terms at any time. The latest version will always be available on this page. Continued use of our services after any update constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Contact us at service@littlebrother.co.in or +91 90038 11006.